Draft, pending legal review

General terms and conditions

This translation is for information only. The German AGB are the authoritative version.

Last updated: November 2026

§ 1 Scope

(1) These general terms and conditions apply to all contracts between Hofglanz Frankfurt, a civil-law partnership (GbR), represented by its partners Aykut Halici, Anton Merk, Zum Köpperner Tal 44, 61381 Friedrichsdorf ("Hofglanz"), and its customers for driveway cleaning, garden care, winter service, cleaning small roofs and gutters and small paving jobs, both for one-off jobs and for subscriptions.

(2) Customers may be consumers (§ 13 BGB) or businesses (§ 14 BGB). Provisions that apply to only one of these groups are marked accordingly.

(3) Deviating terms of the customer apply only if Hofglanz has agreed to them in text form. Individual agreements take precedence over these terms.

§ 2 Conclusion of contract

(1) The presentation of services and prices on the website is not a binding offer. This also applies to the result of the price calculator and an AI photo assessment: both are a non-binding first estimate. A request through the form, by phone, WhatsApp or email is free of charge and non-binding and does not yet create a contract.

(2) After the request, and where appropriate after a site visit or based on photos, Hofglanz prepares a quote in text form. It states the services, the surfaces, the price and, for subscriptions, the term and the monthly instalment. Hofglanz is bound by the quote for the period stated in it, otherwise for 14 days.

(3) The contract is concluded when the customer accepts the quote within this period in text form (for example by email or WhatsApp) or by signature.

(4) Hofglanz sends these terms and, if the customer is a consumer, the withdrawal notice with the model withdrawal form together with the quote in text form.

§ 3 Services

(1) The scope of the services follows from the quote. Hofglanz offers in particular:

• driveway and yard: cleaning, removing moss and weeds, re-jointing, sealing,
• garden: mowing lawns, cutting hedges, caring for beds, clearing leaves,
• small paving jobs: repairing spots and relaying small surfaces by agreement,
• winter service: clearing and gritting the surfaces named in the quote,
• small roofs and gutters: cleaning, where the material allows it and the spot can be reached safely without scaffolding.

(2) For subscriptions (Hof Basis, Hof Plus, Hof & Garten, Rundum, Hof Gewerbe), the services and number of visits follow from the quote and the annual plan agreed in it.

(3) If a surface is heavily soiled or the joints are damaged when a subscription starts, Hofglanz offers a basic cleaning or re-jointing at a fixed price beforehand. In this case the subscription begins only once this work is done. The customer is free to decide whether to accept this offer. If the customer declines, no subscription is concluded if the subscription services cannot sensibly be performed without this work.

(4) Hofglanz carries out additional work not mentioned in the quote only by separate agreement and for separate payment.

(5) Hofglanz documents visits with photos of the surfaces worked on and sends them to the customer in the agreed way.

(6) Hofglanz may use suitable assistants and subcontractors. Hofglanz remains the customer's contractual partner and contact.

(7) For winter service, Hofglanz takes on the surfaces, times and periods named in the quote. The customer remains obliged to spot-check the work and to tell Hofglanz about defects. Hofglanz only uses road salt where the local bylaw allows it.

(8) For roofs, Hofglanz first checks the material, pitch and height. If asbestos cement is suspected or the work cannot be done safely, Hofglanz does not carry it out. Coatings are not offered.

(9) Hofglanz does not use weed or moss killers.

§ 4 Fixed price

(1) Hofglanz carries out one-off jobs at the fixed price stated in the quote. It covers all services described in the quote including travel and materials, unless the quote states otherwise.

(2) As a small business under § 19(1) UStG, Hofglanz does not charge or show VAT. The stated prices are final prices.

(3) Changes and additional work are payable only if agreed in text form before they are carried out. If a circumstance emerges during the work that could not be recognised when the quote was prepared (for example a defective sub-base), Hofglanz informs the customer and makes a proposal. The statutory rights of both sides remain unaffected if no agreement is reached.

(4) If a customer takes out a subscription within 4 weeks after a completed one-off job, the first monthly instalment is waived.

§ 5 Subscription term and termination

(1) A subscription initially runs for 12 months from the agreed start. The annual price is paid in 12 equal monthly instalments.

(2) Visits follow the annual plan and vary by season. From December to February there are usually few or no visits. The monthly instalments continue at the same level in months without a visit because they spread the annual price evenly.

(3) The price is fixed for the first 12 months.

(4) Either side may terminate the subscription with one month's notice effective at the end of the first 12 months. Ordinary termination before that date is excluded.

(5) If notice is not given in time, the subscription continues for an indefinite period. The customer may then terminate the continued subscription at any time with one month's notice, Hofglanz with 3 months' notice.

(6) The right of both sides to terminate for good cause (§ 314 BGB) and mandatory statutory termination rights remain unaffected.

(7) Notice of termination must be given in text form, for example by email to info@hofglanz-reinigung.com or by letter to the address stated above.

(8) If a subscription ends before the end of a plan year, Hofglanz settles the visits carried out under the annual plan up to the end of the contract as a proportion of the annual price and compares them with the instalments paid. Hofglanz refunds any overpayment; the customer pays any shortfall. The settlement is made in text form within 30 days after the end of the contract. Further statutory claims of both sides remain unaffected.

(9) For the period after the first 12 months, Hofglanz may offer a new price. The offer is made in text form at least two months before the planned start of the new price. The new price applies only if the customer agrees; silence is not agreement. Without agreement, the previous price continues to apply. The right of termination under paragraph 5 remains unaffected.

§ 6 Customer cooperation

(1) The customer provides access to the surfaces at the agreed time and clears vehicles and movable objects from the work areas.

(2) Unless the quote states otherwise, the customer provides the necessary water and electricity on site free of charge.

(3) Before work begins, the customer informs Hofglanz of known circumstances relevant to the work, in particular pipes and cables, existing damage, sensitive surfaces and plants, and animals on the property.

(4) If the customer does not own the surface, the customer obtains any necessary consent from the owner or the owners' association.

(5) If the customer does not cooperate and a visit cannot take place for this reason, § 7(3) applies accordingly.

§ 7 Appointments and weather

(1) For subscriptions, the agreed annual calendar applies. The parties agree individual appointments. If Hofglanz cannot keep an appointment, Hofglanz informs the customer in advance and proposes a new one. The customer's statutory rights remain unaffected.

(2) If an appointment is cancelled because of rain, frost, storm or other weather that does not allow the work to be done properly, Hofglanz makes it up free of charge as soon as possible. This does not change the monthly instalment.

(3) The customer may postpone an appointment free of charge up to 48 hours beforehand. In the case of later cancellation, or if the visit cannot take place for a reason for which the customer is responsible, Hofglanz may claim the proven cost of travel and wasted working time. § 642 BGB remains unaffected.

(4) Hofglanz schedules work that legal provisions do not permit at a certain time (for example heavy hedge cutting under § 39 BNatSchG) in a permitted period.

§ 8 Payment without prepayment

(1) Hofglanz does not ask for prepayment. For one-off jobs, the price is payable after completion and acceptance and after receipt of the invoice within 14 days.

(2) Instalment payments apply only if agreed in the quote and only for part-services already performed within the scope of § 632a BGB.

(3) For subscriptions, each monthly instalment is due in arrears at the end of the relevant contract month. Because the annual price is spread evenly, the instalments paid up to a given point may be higher or lower than the value of the visits carried out by then. The balance is settled under § 5(8).

(4) Payment is made by bank transfer to the account stated on the invoice.

(5) Hofglanz shows labour costs separately on invoices to private customers. Whether and to what extent a tax reduction under § 35a EStG is available depends on the customer's personal circumstances and the statutory requirements, including an invoice and non-cash payment, and is decided by the tax office. Hofglanz does not provide tax advice and does not guarantee any particular tax saving.

(6) The customer's statutory rights to refuse performance and to retain payment remain unaffected. The statutory provisions apply in the event of late payment. If the customer is in default with due payments despite a reminder, Hofglanz may suspend further visits until the balance is settled.

§ 9 Defects

(1) The statutory rights in respect of defects apply, including the statutory limitation periods.

(2) The customer should report obvious defects as soon as possible after the visit so that Hofglanz can check and remedy them. The customer's statutory rights do not depend on this.

(3) The agreed quality includes that cleaning and care improve the condition at the time of the visit. The natural regrowth of moss and weeds, new leaves and soiling, or changes in lawn and plants due to weather, are not in themselves a defect. If Hofglanz can already see when preparing the quote that discolouration or old damage probably cannot be removed completely, the quote says so.

§ 10 Liability

(1) Hofglanz has unlimited liability for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, for fraudulently concealed defects and to the extent of any guarantee given.

(2) In the case of simple negligence, Hofglanz is liable only for breach of an essential contractual obligation, meaning an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the customer may regularly rely. Liability is then limited to the foreseeable damage typical for this type of contract.

(3) These limitations also apply for the benefit of the partners, employees and agents of Hofglanz.

§ 11 Data protection

Hofglanz processes personal data as set out in the privacy policy. Photos of visits serve as documentation and are used for advertising only with the customer's consent.

§ 12 Dispute resolution

Hofglanz is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board within the meaning of § 36 VSBG.

§ 13 Final provisions

(1) The law of the Federal Republic of Germany applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory consumer protection provisions of the state in which they have their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contract is the registered office of Hofglanz.

(3) The contract language is German. Translations of these terms are for information only.

(4) Changes to these terms apply to existing contracts only if the customer agrees.

(5) If individual provisions are invalid, the rest of the contract remains valid. The statutory provision takes the place of the invalid provision.

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